At DATEN Global, we work to ensure that your order arrives from the United States to your destination country as quickly and safely as possible.

Most of our international operations are handled by air transportation, so transit times are usually considerably shorter than those of a sea freight operation.

As a general reference, express international air transit to Latin America usually ranges from approximately 2 to 5 business days, depending on the country, city, product characteristics and available route.

However, this range mainly refers to international transit and does not necessarily represent the total duration of the operation.

The total time may include:

1. Purchase confirmation.
2. Payment verification.
3. Product acquisition.
4. Preparation and documentation.
5. Dispatch from the United States.
6. International transportation.
7. Import and customs process.
8. Final delivery.

For this reason, the exact timeframe for each operation will be provided by the advisor handling your request.

As a reference, published international transit times for express air services show approximately the following ranges for some of the main destinations in Latin America:

The country table is provided only as a reference for international transit and not as a promise or guarantee of delivery.

Delivery times published by international carriers may vary depending on the exact origin and destination, delivery city, shipment characteristics, service used, holidays and other operational circumstances.

In addition, the same country may have different delivery times depending on the destination city and the available route. For this reason, the timeframe stated in your quote will be more accurate than any general estimate published on this page.

Although international air transportation is usually fast, there are several stages that can affect the total delivery time.

These include:

• product availability;
• time required to acquire it;
• order preparation;
• documentation;
• international dispatch;
• available route;
• destination city;
• import process;
• customs review;
• import taxes and charges;
• required documentation;
• last-mile delivery;
• holidays;
• extraordinary circumstances.

For this reason, air transit time should not be confused with the total delivery time.

One of DATEN's main goals is to help ensure that your transaction arrives properly documented in the destination country.

Before shipping, our team reviews the information you need to provide so that the import process can proceed correctly.

Depending on the product and country, we may provide guidance regarding:

• required documentation;
• recipient information;
• import information;
• product characteristics;
• information required for dispatch;
• potential customs requirements;
• taxes or charges that may apply.

This assistance is intended to reduce the risk of delays caused by incomplete or incorrect documentation.

Yes.

As part of our purchase management and international coordination service, our team accompanies you throughout the process to identify the documentation and information necessary to properly complete the transaction.

Depending on the country and type of product, additional documentation may be required.

Your advisor will tell you what information you need to provide and when.

An international shipment may require specific information so that authorities and carriers can process it correctly.

Documentation that is:

• incomplete;
• incorrect;
• inconsistent;
• outdated;

may result in delays or additional requests.

For this reason, before dispatch we seek to review the necessary information with the customer.

No.

DATEN's assistance is intended to help ensure that the transaction is properly prepared, but final import decisions are made by the competent authorities in the destination country.

An authority may:

• request additional information;
• conduct an inspection;
• inspect the product;
• assess taxes;
• request documentation;
• apply restrictions;
• temporarily hold a shipment.

These decisions are not directly under DATEN's control.

There is no universal timeframe for the customs process.

For properly documented transactions, clearance may proceed quickly, but the timeframe may increase when:

• additional documentation is required;
• an inspection is conducted;
• taxes are pending;
• recipient information is required;
• the product is subject to special regulation;
• there are inconsistencies in the documentation;
• the authority needs to perform additional checks.

For this reason, published international transit times do not necessarily include the time required for customs clearance.

Taxes and import duties may form part of the economic structure of a transaction, but their treatment depends on the country and the specific conditions of the quote.

When there is an amount related to taxes, duties or other import costs, our advisor will communicate it during the quote process when it can be determined.

The final assessment may depend on the authorities in the destination country.

If additional customer information is required during the import process, our team may contact you to request it.

It is important to respond quickly, as a delay in providing the required documentation may delay the release of the shipment.

For this reason, we recommend keeping the following available:

• identification document;
• recipient information;
• proof of payment;
• purchase-related documentation;
• any additional document that may be requested.

If an authority or carrier requires customer information and it is not provided in a timely manner, the shipment may experience delays.

In certain circumstances, this may also result in:

• storage costs;
• administrative charges;
• rescheduling;
• return of the shipment;
• other logistics costs.

When applicable, these costs may be the customer's responsibility.

Not necessarily.

Payment is one of the first stages of the transaction, but afterward it may be necessary to:

• verify payment;
• acquire the product;
• receive it;
• prepare it;
• complete documentation;
• hand it over to the carrier;
• begin international transportation.

For this reason, the estimated delivery time communicated by DATEN will take the specific status of the transaction into account.

Once the shipment has been processed and handed over to the relevant carrier, we can provide the available tracking information.

Depending on the transaction, this information may appear in:

• your DATEN account;
• email;
• WhatsApp;
• direct communication with your advisor.

Yes.

Once tracking information is available, you will be able to check the status of your shipment through the mechanisms enabled by DATEN.

In addition, our team can help you interpret the shipment status when necessary.

It means that the shipment is moving through the international logistics network.

It may be:

• leaving the country of origin;
• in transit between logistics facilities;
• arriving in the destination country;
• moving toward a local facility.

The specific movements will depend on the route used.

It means that the shipment is undergoing a process related to importation.

It may be:

• waiting for review;
• undergoing clearance;
• pending documentation;
• pending taxes or charges;
• being inspected;
• waiting for a decision by the authority.

Not all customs statuses mean that there is a problem.

The best way to avoid delays is to provide correct information and respond promptly when our team requests documentation.

We recommend:

1. Provide accurate information. Name, address, phone number and email should match the information required for delivery.
2. Submit the requested documentation. Do not wait until the shipment reaches customs to prepare information that could have been provided in advance.
3. Respond promptly. If an authority or carrier requests information, a quick response can help avoid unnecessary delays.
4. Stay attentive to communications. Your advisor may need to contact you during different stages of the process.

Published delivery times usually use reference points for major destinations.

Delivery to secondary cities, remote areas or locations with lower logistics frequency may require additional time.

For this reason, the postal code and exact address are important for determining a more accurate estimate.

Published transit times are generally expressed in business days.

Weekends, holidays and non-working days may affect the total delivery time.

In addition, operating hours may vary depending on the country and service used.

No.

The times shown on this page are for reference only.

The specific timeframe for each transaction will depend on:

• country;
• city;
• product;
• availability;
• route;
• shipping method;
• documentation;
• customs;
• carrier;
• current conditions.

For this reason, the most accurate timeframe will be the one provided by the advisor responsible for your transaction.

Because this page provides general references.

Your advisor will have more specific information about:

• the product;
• the supplier;
• the origin;
• the destination;
• the route;
• the carrier;
• the shipping method;
• the documentation;
• the conditions of the transaction.

Therefore, the estimate provided in your quote may be different and will take priority as the reference for your specific transaction.

Imagine a purchase from the United States to Peru.

The process could be:

• Day 1 — Confirmation and payment verification.
• Day 1–2 — Product acquisition and preparation.
• Day 2–3 — International dispatch.
• Day 3–6 — International air transportation.
• Afterwards — Import process and final delivery.

This example is for illustration only and does not represent a guaranteed timeframe.

Actual delivery time may be longer or shorter depending on the transaction conditions.

Our team works to anticipate the main points that can cause delays.

This includes:

• reviewing customer information;
• verifying documentation;
• coordinating the logistics operation;
• providing necessary information;
• maintaining communication throughout the process;
• following up on the shipment;
• advising the customer when additional information is required.

Our goal is for the order to move forward in an orderly manner from acquisition through delivery.

There are circumstances that can affect delivery times even when the transaction has been properly prepared.

For example:

• customs inspections;
• decisions by authorities;
• regulatory changes;
• import restrictions;
• transportation problems;
• weather conditions;
• operational interruptions;
• holidays;
• logistics congestion;
• extraordinary events.

In these cases, DATEN will keep the customer informed when relevant information becomes available.

Yes.

Published delivery times are estimates and do not represent a minimum timeframe.

If the transaction progresses faster than expected, the order may be delivered earlier.

Yes.

An estimated timeframe does not eliminate the possibility of extraordinary circumstances or delays during any of the stages.

If we identify a significant delay, our team will seek to inform the customer and provide the available information.

When applicable law recognizes specific rights regarding delays, those rights will be respected.

If your order is delayed, our team may review:

• last recorded movement;
• location;
• status;
• documentation;
• customs process;
• information provided by the carrier.

Depending on the situation, we may initiate the appropriate steps to determine the cause of the delay.

DATEN provides support throughout the process.

Depending on the stage, you may receive information through:

• your DATEN account;
• email;
• WhatsApp;
• your advisor.

Our goal is for you not to have to manage an international transaction on your own.

At DATEN, we do not want to limit our service to buying a product and shipping it.

Our service includes support throughout the transaction to help you:

Buy → Prepare → Import → Receive

We work to ensure that each stage is properly coordinated and to reduce, as reasonably possible, delays resulting from documentation errors or missing information.

Every transaction can be different.

For this reason, although we provide guidance ranges on this page, the most accurate information will always be the information provided by the advisor handling your quote.

Your advisor can evaluate the specific conditions of:

• product;
• country;
• city;
• route;
• shipping method;
• documentation;
• availability;
• logistics.

Before confirming your purchase, you can ask about the estimated timeframe applicable to your transaction.

• ✈ Air transportation — Most of our international operations are handled by air transportation.
• 🌎 Latin America — International transit times may range approximately from 2 to 5 business days, depending on the country and transaction conditions.
• 📄 Documentation — We advise you so that the transaction has the necessary information and documentation.
• 🛃 Customs — Clearance may require additional time and depends on the authorities in the destination country.
• 📦 Final delivery — After the import process, the shipment continues to the indicated address.
• 👨‍💼 Personal advisor — The exact timeframe for your transaction will be provided directly by the advisor managing your purchase.

Would you like to know how long it would take for a specific product to arrive in your country?

Request a quote and our team can evaluate:

• product;
• availability;
• country;
• city;
• shipping method;
• costs;
• documentation;
• estimated delivery time.

The timeframe stated in your quote will be more accurate than the general ranges published on this page.