Order Tracking

DATEN Global provides its customers with a platform that allows them to view information related to their transactions.

The tracking system is intended to facilitate access to quotes, orders, payments, invoices, shipments, transaction statuses and other available information.

A user account is required to use certain tracking functions.

The account securely associates the information for each transaction with the corresponding customer.

Access to the platform may be completed through authentication provided by Google.

DATEN Global does not request or store the password for the Google account used to access the platform.

The tracking dashboard allows you to view the available status of a transaction.

The information displayed represents the data available in the system at the time of the query.

A transaction may go through different stages from quote to final delivery.

• Quote
• Quote sent
• Payment pending
• Payment received
• Purchase in progress
• Product purchased
• Preparation
• Documentation
• Shipped
• In transit
• In customs
• Out for delivery
• Delivered

Names and stages may vary depending on the characteristics of each transaction.

Not all stages of an international transaction are updated instantly.

There may be an interval between physical movement, an operator update, receipt of information and an update to the DATEN dashboard.

For this reason, tracking should not be interpreted as GPS transmission or as an instant physical update of the package.

Some of the information used to update a transaction may come from third parties involved in the process.

• Logistics operators
• Suppliers
• Agents
• Autoridades
• Sistemas externos

DATEN does not control third-party systems, and there may be a delay between an event occurring and its appearance in the dashboard.

When an order arrives in the destination country, it may enter a customs processing stage.

• Checks
• Document review
• Classification
• Tax assessment
• Inspections
• Requests for information
• Import procedures

Que un pedido permanezca temporalmente en estado “In customs” no significa necesariamente que exista un problema.

If additional information is required during the process, the DATEN team will assist the customer.

The customer must provide the requested information promptly to avoid unnecessary delays.

As the order moves toward final delivery, the dashboard may display information related to distribution.

• Out for delivery
• On route
• Delivery attempt
• Delivered
• Rescheduled delivery
• Pickup point

The account is designed to centralize information related to the customer's transactions.

• Quotes
• Orders
• Payments
• Invoices
• Shippings

Quotes associated with the account may appear in the customer's dashboard.

This allows you to review the information corresponding to each request and distinguish it from orders that have already been confirmed.

When an invoice or receipt is available for a transaction, it may be associated with the customer's account.

The platform may display information related to payments recorded for a transaction.

• Pago mediante plataforma
• Transferencia bancaria
• Otro método de pago habilitado

The available information will depend on the payment method used and the corresponding integration.

If a transaction does not appear in the dashboard, the customer should verify that they are signed in with the same Google account used during registration or purchase.

If the problem continues, they may contact the Customer Service team.

• Name
• Email address
• Quote number
• Order number
• Proof of payment
• Additional information to locate the transaction

Not every movement generates an immediate update.

If the status remains unchanged for a considerable period, the customer may contact their advisor or the support team.

If an order exceeds the estimated timeframe communicated for the transaction, the customer may contact DATEN.

• Shipment status
• Last update
• Known location
• Documentation
• Customs process
• Operator information
• Possible issues

The dashboard does not replace personalized support.

The customer can rely on the advisor responsible for the transaction for assistance throughout the different stages.

• Quote
• Purchase
• Documentation
• Shipping
• Customs
• Tracking
• Issues
• Delivery

The customer must keep their Google account secure and avoid sharing access with third parties.

DATEN implements reasonable measures to protect information associated with user accounts.

The platform may be used from different devices compatible with the relevant system and browser.

• Computadora
• Laptop
• Tablet
• Teléfono móvil

The experience may vary depending on the device and browser used.

The system is designed to help customers know what stage their transaction is in.

1. You request a quote
2. You review the proposal
3. You confirm and make the payment
4. DATEN manages the purchase
5. The product is prepared
6. Shipping is coordinated
7. The product travels to your country
8. Import is processed
9. Delivery is coordinated
10. You receive your order

An international purchase involves different stages and participants.

• Know the status of your order
• Identify possible pending items
• Review information about your transaction
• View documents
• Know the completed stages
• Contact your advisor when necessary

The information displayed in the dashboard is intended to facilitate transaction tracking.

When an official document, receipt, invoice or transport document is required, the corresponding document provided by DATEN or the responsible third party should be used.

Information available within the account is personal and related to the customer's transactions.

DATEN will process this information in accordance with its Privacy Policy and applicable laws.

Do not share your login credentials with third parties.

If the customer has any issue with their order, they can contact the DATEN team for assistance.

• Quotes
• Orders
• Payments
• Invoices
• Documentation
• Tracking
• Customs
• Delivery