Frequently Asked Questions

DATEN Global LLC is a company incorporated in Wyoming, United States, whose business activity includes Wholesale Trade and International Distribution. Our service consists of managing the purchase of genuine products available in the United States and coordinating their shipment and importation to the destination country. Our initial goal is to serve customers in Latin America, including individuals and businesses.

No. DATEN Global LLC is an independent company and is not a representative, authorized distributor, manufacturer, agent or official partner of the brands whose products may be purchased through our service, unless expressly stated otherwise. The brands displayed on our platform belong to their respective owners. Our service consists of facilitating the purchase of genuine products available in the United States through legitimate commercial channels.

We currently manage products from various international brands, including: Apple, DJI, Sony, Canon, Nikon, Blackmagic Design, Aputure, Microsoft, Calvin Klein, Michael Kors, Carolina Herrera, Columbia, The North Face, Dior, Tommy Hilfiger, Marc Jacobs, Valentino, Giorgio Armani, Nintendo, Levi's, Adidas, Coach, Gucci, Razer, Nike, Ralph Lauren, MSI, Yves Saint Laurent, Prada, ASUS, Chanel and Dolce & Gabbana. Product availability depends on stock and the commercial conditions in effect when the quote is prepared.

The process begins by requesting a quote with the product link, quantity and your contact information. Our team will review the product and prepare a detailed quote. You can then review the costs, make the payment using one of the methods available for your country and transaction, and once payment is confirmed and the conditions are met, DATEN will manage the purchase. We will then coordinate the shipment, you will be able to check the status of your transaction, and you will ultimately receive your order according to the applicable logistics method and conditions in your country.

Not necessarily. The ability to manage a purchase depends on factors such as product availability, supplier availability, sales restrictions, transportation restrictions, export restrictions, import restrictions in the destination country, product characteristics, manufacturer or supplier policies, logistics availability and customs requirements. Before confirming a transaction, DATEN will review the feasibility of the purchase and shipment.

DATEN Global works to acquire genuine products through legitimate commercial channels, including authorized distributors and retail establishments of the respective brands. We do not sell counterfeit products or present our company as an official representative of the brands. The availability and commercial source of each product will depend on the supplier used for each transaction.

Our model seeks to offer the customer the applicable U.S. acquisition price for the quoted product, without adding an additional markup to the product price as part of the DATEN service. However, the price may vary depending on factors such as availability, supplier, promotions, commercial conditions, stock and acquisition date. For this reason, the valid price for a transaction will be the one stated in the corresponding quote.

Our model seeks to keep the product cost separate from our service. The quote separately identifies the main components of the transaction, including the product price and the DATEN service for purchase management and process coordination. Transportation, logistics, customs and tax costs, where applicable, are not part of our service margin and will be identified in the quote according to the characteristics of each transaction.

Depending on the transaction and destination country, a quote may include the product price, requested quantity, shipping cost, operational and customs expenses when they can be determined, import taxes or charges when applicable, DATEN's purchase management and coordination service, and the total transaction amount. The exact composition of a quote may vary depending on the product, destination country, transportation method and import conditions.

Yes, before the transaction is confirmed. A quote may change when there is a variation in the supplier price, availability, stock, exchange rate, transportation cost, logistics conditions, taxes, duties, fees, import expenses or transaction characteristics. Therefore, the quote will have a specified validity period when applicable, and the final applicable price will be the one confirmed by DATEN.

Available payment methods depend on the country and transaction. Methods that may be available include Stripe, PayPal, bank transfer and other payment methods published by DATEN. The available method will be communicated during the quote or payment process.

For transactions destined for Peru, payment may be processed by DATEN INC EIRL, a Peruvian company involved in DATEN's operations in Peru. For transactions carried out from other countries, payment may be received by DATEN Global LLC through the available payment methods. The entity that receives the payment and, when applicable, issues the corresponding receipt will depend on the transaction structure and destination country.

Yes. The amount DATEN receives must correspond to 100% of the total stated in the quote. If the payment method generates fees, processing charges, bank expenses or transfer costs that are borne by the sender, the customer must cover them separately so that DATEN receives the full quoted amount.

If DATEN receives an amount lower than the quoted total, the transaction may remain pending until the corresponding difference is paid. The product purchase will not be considered confirmed until the required payment has been verified and the transaction conditions have been met.

Yes. When applicable, you can send the receipt through the channels enabled by DATEN, such as your user account, corporate email, official DATEN WhatsApp or other channels the company enables. The receipt will be used to verify the transaction and continue the corresponding process.

No. A quote only presents the estimated or confirmed economic conditions for managing the transaction. The product will only be acquired after the customer confirms the transaction, makes the corresponding payment and DATEN validates the conditions necessary to complete the purchase.

Yes, as long as DATEN has not yet acquired the product. Once the product has been purchased specifically for the customer, the ability to cancel the transaction will be subject to the conditions set out in our Terms and Conditions and Returns and Refunds Policy.

It will depend on the transaction status. If the product has not yet been acquired, we may evaluate the requested change. If the product has already been acquired, the change will depend on the supplier's terms, the product, logistics and the policies applicable to the transaction. We recommend carefully confirming the model, capacity, color, size, configuration, quantity and other characteristics before approving a quote.

Our initial goal is to serve customers in Latin America. Service availability will depend on the destination country, product characteristics, import restrictions and logistics conditions available for each transaction. Before confirming a purchase, we will verify the feasibility of shipping to the requested destination.

We currently use DHL primarily for our international logistics operations. However, DATEN may use other international logistics operators with similar capabilities when appropriate based on destination country, product type, availability, cost, logistics restrictions, transportation method and transaction conditions. The assigned operator will be communicated to the customer when applicable.

Total time depends on several stages: transaction confirmation, product availability, purchase from the supplier, receipt and preparation, dispatch, international transportation, import and customs processes, and final delivery. Therefore, there is no single timeframe applicable to all orders. The estimated time for each transaction will be communicated during the quote process and may depend on the product, destination country, logistics operator and relevant authorities.

Delivery times communicated by DATEN are estimates unless expressly stated otherwise. International transportation and customs processes may be affected by factors beyond DATEN's direct control, including inspections, documentation, restrictions, logistics congestion, weather conditions, holidays and government procedures. When a significant delay occurs, our team will seek to inform the customer about the status of the transaction.

Yes. DATEN provides transaction tracking mechanisms and, when applicable, traceability information provided by the logistics operator. Orders may display different statuses from purchase confirmation through final delivery.

International transactions may be subject to customs inspections and procedures. If a shipment requires additional documentation, payment of taxes, duties, fees or other procedures, the customer must comply with the applicable requirements of the destination country and import method. DATEN and/or the logistics operator may provide guidance and coordination during the process, as applicable.

It depends on the transaction. When taxes, duties, fees and other applicable expenses can be determined in advance, they may be detailed in the quote. However, certain charges may depend on the determination of customs authorities in the destination country and may differ from an initial estimate.

Responsibility will depend on the destination country, import method, transaction structure and who is listed as importer or consignee. The customer must provide accurate information and comply with the requirements applicable to the lawful importation of the product. For transactions destined for Peru, the process may involve DATEN INC EIRL and the corresponding logistics operator.

DATEN coordinates the logistics process for the transaction. Customs procedures are handled through the logistics operators and/or specialized agents involved in each shipment. The involvement of these operators does not mean that DATEN is a customs authority or that it can control decisions made by the competent authorities.

The applicable warranty will depend on the product, manufacturer, supplier, destination country and relevant commercial terms. The existence, duration, coverage and procedure for enforcing a warranty must be verified for each product. When applicable, DATEN may assist the customer in coordinating the process.

If you receive a product with a possible defect, you must notify DATEN as soon as possible and provide the requested information and evidence. The case will be evaluated considering the product, delivery date, product condition, evidence of the defect, supplier, manufacturer, applicable warranty and transportation conditions. The solution will depend on the case and the applicable policies of the relevant manufacturer, supplier or operator.

You must notify DATEN immediately and keep the product, packaging and documentation received. Our team will review the order information and coordinate the necessary actions to determine the appropriate solution.

If you notice visible damage to the packaging or product, we recommend documenting it with photographs or videos and notifying DATEN as soon as possible. The case will be handled considering the transportation conditions, logistics operator and policies applicable to the shipment.

Purchases managed by DATEN are made specifically according to the customer's request and confirmation. Therefore, once the product has been acquired for the customer, cancellation or return due to a change of mind may not be available. The specific conditions are set out in our Returns and Refunds Policy and Terms and Conditions.

You may request cancellation while the product has not yet been acquired. Once the purchase has been made from the supplier, the ability to cancel will depend on the conditions applicable to the transaction and whether the supplier allows cancellation or recovery of the corresponding amount.

If, after receiving payment, DATEN determines that it cannot acquire the product under the confirmed conditions, the customer will be informed and the available alternatives will be evaluated, including cancellation and a refund when applicable. The specific conditions will depend on the reason and status of the transaction.

Yes. Our goal is for every transaction to include personalized support. An advisor can assist you with quotes, availability, product characteristics, payments, documentation, purchase status, transportation, tracking and issues.

You can contact our team through the official channels published on our website. Depending on the transaction, you may use email, WhatsApp, the support system, your user account or other official channels that are enabled. We will never request sensitive information through unofficial channels.

If you have a DATEN account, you can check the available information about your quotes and orders from your user area. You can also contact your advisor for updated information about your transaction.

Depending on the transaction, we may request information necessary to identify the customer, prepare a quote, process an order, verify a payment, coordinate transportation, complete import procedures, deliver the product and provide tracking and personalized support. The information will be processed in accordance with our Privacy Policy.

When we use external payment providers such as Stripe or PayPal, certain payment data is processed directly by those providers under their own systems and policies. DATEN may receive transaction-related information necessary to confirm and administer the payment. For more information about how your personal data is processed, please see our Privacy Policy.

DATEN implements reasonable security measures intended to protect the information it processes against unauthorized access, loss, alteration, disclosure or misuse. However, no system connected to the Internet can guarantee absolute security. You can review the applicable measures and conditions in our Privacy Policy.

For transactions destined for customers in Peru, DATEN Global LLC works together with DATEN INC EIRL, a company incorporated in Peru and involved in local operations. DATEN INC EIRL may participate in the receipt, importation, delivery and invoicing of transactions destined for the Peruvian market, as applicable.

For transactions corresponding to the Peruvian market, the customer invoice will be issued by DATEN INC EIRL, in accordance with the transaction structure and applicable tax regulations.

DATEN Global LLC is the U.S. company that manages the international purchase. For transactions destined for Peru, DATEN INC EIRL participates in the local operation to facilitate processes such as receipt, importation, delivery and invoicing to the Peruvian customer. Both companies are part of the operational structure used to serve the Peruvian market.

Yes, subject to service availability in your country and applicable import conditions. In these cases, DATEN Global LLC can manage the purchase in the United States and coordinate international shipping to the final customer.

Import responsibility and structure will depend on the destination country and the logistics method used. When the transaction is carried out as a direct import to the final customer, the customer may be considered the importer or responsible consignee under the laws of their country. Before confirming the transaction, DATEN will communicate the relevant conditions that can be determined.

Before approving a quote, we recommend carefully checking the brand, model, version, capacity, color, size, configuration, quantity, compatibility, destination country, delivery address, stated costs, applicable taxes and expenses, estimated timeframe and cancellation conditions. Once the product has been acquired specifically for the customer, the ability to modify or cancel the transaction may be limited.

The customer must provide accurate and complete information for delivery and, when applicable, for import procedures. An incorrect or incomplete address may cause delays, additional costs, return of the package, inability to deliver or additional logistics expenses. Costs resulting from incorrect information provided by the customer may be the customer's responsibility according to the transaction conditions.

Yes. DATEN may reject or decline to process a request when commercial, logistical, legal, regulatory or availability reasons prevent the transaction from being completed. This may include, among other situations, an unavailable product, export or import restrictions, prohibited or restricted products, inability to transport, insufficient information, payment issues, customs requirements that cannot be met, or suspected fraud or misuse of the service.